Redundant Distribution

The iBizPanel manages a redundant distribution system meaning that an IP address will be assigned to your website and another IP address for your website’s emails (two different servers for each site you host).

Every time you host a new website, it will be hosted on servers different from the previous ones since the iBizPanel’s redundant distribution system sends each new site across a farm of 1000’s of servers. You will no longer have to worry about more server crashes that affect the totality of your clients.

The servers that control the iBizPanel are servers of the highest technology and are exclusively used for each type of application. The web servers are used solely for websites, the mail servers are only used for email and the MySQL servers are solely used for databases.

The fact that the iBizPanel does not mix different services on one single server makes the service much more robust, trustworthy and quick.

We have revolutionized hosting, reducing the traditional risks of a dedicated server.



Billing Features

Credit Card
Paypal
Check or Banking Transfer

You will be able to personalize certain parameters such as the following:

Whether or not you want the system to bill a particular client

What day of the month you want your client’s billing cycle to end

How many days before a product expires you would like to send a message of expiration to your client

How many days after an article has expired would you would like to suspend it?

Opt to not have invoices emailed to a client during the weekends

What credit you want to assign this client. Credit Limit refers to the amount of money your assign your client.

What late fee do you want to charge this client? (refers to the percentage you will charge your client according to the price of the product)

You will also be able to configure:

- Credit Card acceptance and what credit cards you wish to accept
- Paypal- You can configure other forms of payment so that your clients can pay via PayPal or another form.
- Banking or Checking Deposit. You will configure your message to accept this type of payment.
- Email Address and Billing. You will be able to configure the email address and the billing message that is shown in your clients’ accounts.
- Expiration Message. Customize the message sent to your clients when they have articles that will expire in the next few days.
- Overdue Payment Message. Personalize the message that you will send your clients when they have an overdue payment.
- Account Balance Message. Personalize the message you will send your clients with their account balance.
- New Card Message. Customize the message that is sent (with a copy for yourself) when your client adds a new credit card to the system. The email sent to your client and yourself will never contain any credit card information. It is simply a message reminding your client that their credit card has been activated.
- Message for Credit Card Payment. Customize the message sent to your clients when they make a payment using credit card.
- You will also be able to configure the account of a specific client and treat it with a different configuration.



Sell your products online 24x7

Allow Direct Clients to purchase products directly from your website.

When you choose to offer (resell) a product, the iBizPanel creates a unique HTML link that you can embed in your website to make it easier to sell your products. Customers clicking on the link will be guided through the process of signing up as a direct client and buying the product.

To view the unique HTML link for each product, go to Product Manager > Products > Direct Client Products and click on Offer Product Online.



iBizPanel Reports

You can be notified via email when:

  • A new Direct Client signs into the system online
  • A new Reseller signs into the system online
  • A client opens a case
  • A client updates a case
  • A client closes a case

Other excellent functions within the iBizPanel allow you to manage your company’s employees.

You will be able to configure permits for your employees and take control of the following operations:

  • Support Report
  • Support use
  • Number of cases per client according to date
  • Response Time
  • Time of response per case by employee (times)
  • Case Statistics
  • Statistics of times for responses per employee


iBizPanel Control Panel Support

The customer support via cases facilitates the relations with your clients.

When a client needs support, they will normally open a case from their own control panel where they will write a message to be archived for your company’s technicians to follow up on. Some of the functions of the support system via cases are the following:

  • See cases
  • Work on cases
  • Close cases
  • Archive cases
  • · Search for cases according to Type, Responses, Questions, Client ID, Closed, Not Closes, Comments, etc…
  • Possibility of solving your resellers’ clients’ cases

Configuration of automatic responses for cases:

You will be able to decide how long before an inactive case is closed automatically.

When the case updates are sent to your clients, you will be able to customize a message to the client.

You will be able to generate a series of control reports

  • Support Report
  • Support use
  • Number of cases per client according to date
  • Case Statistics
  • Time of response per case by employee (times)
  • Statistics of times for responses per employee